Terms of Service

Agreement

By accessing this website or purchasing tickets or services from Puppy & Flow, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our site or services.

Services

Puppy & Flow offers recreational puppy yoga experiences and related offerings. Class details, location, schedule, and pricing are described on our website and may change. We do our best to run classes as advertised, but participation depends on factors such as venue, animals, and attendance.

Booking, tickets, and payments

• When you complete a purchase, you receive confirmation subject to availability and our policies.
• Payments are processed by our payment provider. You authorize us and our provider to charge the amounts shown at checkout for the services you select.
• Promotional offers, discounts, or "bring a friend" style promotions are subject to the specific terms shown at the time of booking and may be limited or withdrawn.

Cancellations and refunds

Because puppy yoga classes involve live animals, handlers, and a limited number of spots, we follow a firm cancellation window. The following tickets are not eligible for a refund:

• Used tickets. Any ticket that has already been checked in, scanned at the door, or otherwise redeemed for entry to a class is considered used and is non-refundable — including if you leave class early, decline to participate on the mat, or are asked to leave for a safety or conduct reason.
• Cancellations 120 hours or less before class start time. Bookings cancelled inside this window are non-refundable. You may still reschedule yourself until the class is less than 48 hours away; later changes are at our discretion and subject to availability.
• No-shows and late arrivals. If you do not arrive in time to be checked in before class starts, your ticket is treated as used and is not refundable.
• Free, promotional, and third-party tickets. Free bookings, promotional tickets (including "bring a friend" and complimentary / invited tickets), Groupon and Eventbrite vouchers, and any other third-party-issued tickets are non-refundable by Puppy & Flow; refunds for those must be requested from the original seller or voucher platform.
• Memberships and packages. Unless stated otherwise at checkout, memberships, class packs, and pre-paid credits are non-refundable once purchased. Paid gift cards and class-pack credits do not expire; other promotional or pre-paid credits may expire under the terms shown at the time of purchase.
• Entry refused under our age or conduct policy. If a guest is refused entry or a class is ended for them due to our age rules, safety rules, or conduct policy, no refund will be issued.

You may cancel for a full refund more than 5 days (120 hours) before your class start time using the cancellation link in your confirmation email. Self-serve rescheduling is available free of charge until the class is less than 48 hours away, using the reschedule link in your confirmation email — bookings inside that 48-hour window can't be moved through the self-serve link; contact us and we'll try to accommodate a change at our discretion, subject to availability. If Puppy & Flow cancels a class (weather, venue, animal welfare, or similar reason), you will be offered a reschedule or a full refund at your choice.

Eligible refunds are issued to your original payment method through our payment provider and typically take 5–10 business days to appear on your statement. For questions about a specific booking, contact us through the channel you used to book or the address in your confirmation email.

Gift cards and class packs

Paid gift cards do not expire. Gift-card purchases are non-refundable except where a refund or cash redemption is required by law. In California, a gift card with a remaining balance of less than $15 may be redeemed for cash upon request.

Class-pack credits remain valid until used and are non-refundable except where required by law.

Membership

Memberships are billed monthly and renew automatically until cancelled. Monthly memberships may be cancelled online at any time, effective at the end of the current billing period. Six-month and annual memberships have the minimum commitment shown at checkout; cancellation may be scheduled online at any time and takes effect at the end of that commitment. After the commitment ends, the membership continues month to month until cancelled. Additional terms shown at checkout, including the monthly charge and included benefits, apply together with these Terms.

Health, safety, and participation

Puppy yoga involves physical activity and interaction with animals. You are responsible for deciding whether participation is appropriate for you. Follow staff instructions and venue rules. Puppy & Flow and its partners are not liable for injuries or issues arising from ordinary risks of yoga or interaction with animals, except where liability cannot be limited under applicable law.

As a condition of participation, every guest (or, for minors, their parent or legal guardian) must agree to our Liability Waiver, Release & Assumption of Risk, which describes the inherent risks of puppy yoga and releases Puppy & Flow from claims of ordinary negligence to the extent permitted by California law. You agree to that waiver when you check the agreement box at checkout.

Age policy

• Minimum age to attend class is 6. Guests under 6 cannot be checked in, even with a ticket.
• Each guest aged 6–11 must attend with their own participating parent or legal guardian (18+). The adult must hold their own ticket and remain on the mat and within reach of the child throughout class. One adult cannot supervise multiple children aged 6–11.
• Guests aged 12–15 must be accompanied by a participating adult (18+) at all times during class. The adult must hold their own ticket and remain on the mat with the minor.
• Guests aged 16 and 17 may attend without a participating adult, but the ticket must be purchased by a parent or legal guardian, who must acknowledge these Terms and sign the waiver on the minor's behalf.
• For everyone's safety — yours, other guests', and the puppies' — we reserve the right to refuse entry or end a class for anyone who does not meet these age rules, and no refund will be issued in that case.

Conduct

You agree not to misuse our website or services, interfere with other guests or animals, or attempt to access systems or data you are not authorized to use. We may refuse service or cancel a booking in cases of abuse, fraud, or safety concerns.

Intellectual property

Content on this site (including text, graphics, and branding) is owned by Puppy & Flow or its licensors and is protected by copyright and other laws. You may not copy or reuse it for commercial purposes without permission.

Disclaimer of warranties

Our website and services are provided "as is" to the fullest extent permitted by law. We disclaim warranties not expressly stated here, including implied warranties of merchantability or fitness for a particular purpose where allowed.

Limitation of liability

To the maximum extent permitted by applicable law, Puppy & Flow and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits or data, arising from your use of the site or attendance at an event—except where such limitations are not allowed by law.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated Terms, to the extent permitted by law.

Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, except where consumer protection laws in your place of residence require otherwise.

Contact

Questions about these Terms? Please reach out through the contact options on our homepage.