Privacy Policy

Who we are

Puppy & Flow ("we," "us," or "our") operates this website and offers puppy yoga classes and related services. Our classes are held in Westwood, Los Angeles, United States.

Information we collect

• Booking and account details: such as your name, email address, class date and time, and information you provide when you book a class, join our membership program, or use our affiliate portal.
• Email list details: such as your email address, first name if provided, and signup source when you join our updates list.
• Customer support communications: such as messages you send us about a booking, cancellation, refund, or reschedule request.
• Instagram interactions: if you mention our Instagram business account in a Story, we may receive your Instagram-scoped account identifier and information about that mention so we can send the promotional reply you requested by tagging us.
• Payment information: payments are processed by Stripe. We do not store your full card number on our servers; Stripe handles payment card data according to its own policies.
• Technical data: such as browser type, general device information, and pages you visit on our site, including through analytics tools described below.
• Cookies: we use cookies and similar technologies for essential site operation, optional analytics, and (when you visit with a referral link) to remember an affiliate code so a booking can be attributed correctly.

How we use information

We use the information above to:

• Process bookings, payments, refunds, and membership-related services;
• Send transactional messages (for example, booking confirmations and important updates);
• Use automated tools to classify support requests, match them to booking records, and prepare the appropriate next step. Refunds are not issued by the automated support system and require manual approval by an authorized administrator;
• Send marketing emails when you sign up for our updates list;
• Respond to eligible Instagram Story mentions with a promotional code;
• Operate and improve our website, classes, and customer support;
• Comply with law, respond to lawful requests, and protect our rights and users.

Analytics

We may use third-party analytics (such as Google Analytics) to understand how visitors use our website. Those providers may collect information as described in their own privacy policies.

Service providers

We rely on trusted vendors to run our business, including payment processing (Stripe), email delivery (for example Resend), customer-support automation, website hosting, and analytics. They process data on our behalf only as needed to provide those services.

Retention

We keep booking and related records for as long as needed to operate our business, meet legal obligations, resolve disputes, and enforce our agreements.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To make a request, contact us using the same channel you use to reach Puppy & Flow for support (for example, the email address on your booking correspondence). You can also follow our data deletion instructions. We may need to verify your identity before responding.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.

Contact

Questions about this policy? Please reach out through the contact options on our homepage.